The Usage Analytics Setup screen walks you through the process of connecting your product usage data to Subrise. Once connected, usage data flows into the Usage Analytics dashboard and enriches your customer success workflows with real engagement metrics.
Getting There
Navigate to Operations → Customer Success → Usage Analytics, then click the Setup button if you haven’t configured your data source yet. You may also be directed here automatically on first visit.
Key Features
Setup Wizard
A step-by-step wizard guides you through the entire setup process. No technical expertise required — just follow the prompts and you’ll have usage data flowing in no time.
GA4 Integration
Connect directly to Google Analytics 4 to pull in website and product usage data. The integration handles authentication, property selection, and data mapping automatically.
Manual Upload Option
If you don’t use GA4 or prefer to upload data manually, you can import usage data via CSV files. The system provides a template to ensure your data is formatted correctly.
Data Mapping
During setup, you’ll map your usage data fields to Subrise’s internal structure. This ensures that metrics like page views, sessions, and custom events are properly categorized and attributed to the right customers.
Step-by-Step: Setting Up Usage Analytics
- Choose your data source — Select GA4 integration or manual CSV upload.
- Authenticate — If using GA4, sign in with your Google account and authorize access.
- Select your property — Choose the GA4 property that contains your product usage data.
- Map your fields — Connect your data fields to Subrise’s metrics structure.
- Verify the connection — Run a test sync to ensure data is flowing correctly.
- Complete setup — Save your configuration and return to the Usage Analytics dashboard.
💡 Tips & Best Practices
- Use GA4 if possible — The automated integration means your data is always up to date without manual effort.
- Map carefully — Accurate field mapping is crucial for meaningful analytics. Take your time during this step.
- Test before relying on the data — After setup, verify that a few known customers have accurate usage data before using it in decisions.
Frequently Asked Questions
Do I need admin access to GA4?
You’ll need at least read access to the GA4 property you want to connect. Admin access is required if you need to create API credentials.
Can I connect multiple data sources?
Currently, you configure one primary data source. If you need to combine data from multiple sources, consider consolidating in GA4 first.
What if my data format doesn’t match the template?
The field mapping step is flexible enough to handle most data formats. If you’re having trouble, reach out to support for assistance with custom mappings.
Related Articles
- Usage Analytics — View and analyze your usage data
- Renewal Tracker — Use usage data to inform renewals